Your order will be processed and shipped within 5-8 business days of payment. Our standard shipping will take 4-6 business days to deliver, but may be expedited if customer chooses, at additional charge. This does not include weekends (Saturday and Sunday) or holidays.
Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. So Stush,LLC has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.
You will receive an email with a tracking number once your items have been shipped, if you paid for postage with tracking. If you do not receive a tracking number within 96 hours of placing your order, email firstname.lastname@example.org Please, have your order number in the email.
If you received your order and want to make a change please email us. When shipping back your item please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues.
So Stush,LLC, at its sole discretion, may exchange products under the following conditions:
- Requests must be made within 3 business days of receipt of product(s).
- Any exchange requested after 3 business days of receiving the product will not be honored.
- We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
- According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
- Product must be exchanged for something of equal or greater value.
- In order to process an exchange, the product would need to be sent back at your expense. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
- Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that So Stush, LLC. is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.
- Customer is responsible for the reshipment cost as that is a separate service that has already been used.
- For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.
REMINDER: Please note we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange the hair must be in the same condition as when you received it. For more information please email us!